Home Delivery & Pick-Up
Basic Delivery Information:
Delivery is available on a majority of products through FedEx or our home delivery service, exclusions apply on a product by product basis. Additional services such as appliance removal are available. Free home delivery is available on major appliances, televisions 55" or larger, and Mattresses $697 and up within our service areas in Michigan, Ohio, and Indiana via mail-in rebate. All other items are shipped through FedEx SmartPost®. Tracking information will be sent via email when your order has shipped.
Home Delivery Includes:
All appliances are unpacked and set in place.
Home Delivery + Installation Includes:
All appliances are unpacked and set in place. If applicable, the appliance will be installed. Dishwashers, ovens, cooktops, range hoods, ice makers, and other built-in appliances are delivered to your home and left in cartons. We can recommend a subcontractor to provide installation.
Haul Away Information:
Please make sure all items are disconnected before pickup. The old item will be removed from the home. All items must be empty and ready to be removed. Haul-away is currently available on Appliances and Mattresses ONLY. Currently, we are not able to haul away old furniture.
Moving Information:
Your sales invoice must specify that moving of old appliances or haul-away services have been pre-arranged. Drivers will move old appliances as specified, on a one-to-one basis, to the side of your home or basement, providing the appliance is disconnected from existing water, gas, and/or power and is empty and ready to be moved. Drivers will be as careful as possible, but we cannot be responsible for damage to the old unit or property when moving. Drivers cannot dismantle or make house alterations when removing your old appliance.
FedEx SmartPost® Shipments:
All other items are shipped via FedEx SmartPost® service. Tracking information will be sent via email when your order has shipped.
How to Check Your Delivery Status:
You can track the status of your home delivery with our online home delivery tracker.
Click the button below. This will take you to our order tracking page where you can see shipping status details.
Things you'll need:
1) Your invoice number (found on your receipt)
2) Your Zip Code
In-Store Pick-Up:
Before going to the store, please wait to receive your store pickup notification e-mail. This email arrives within 30 minutes* on average, and confirms that your product is in stock and available for pickup.
For security purposes, only the person who placed the order can pick it up. Please bring your order #, photo ID, and the purchasing credit card (the name on the credit card used for purchase must match the name of the person who is picking up the order). If you purchased using a Gift Card only, please bring your order #, photo ID, and Gift Card with you.
Look for the "Internet Order Pick-Up" signs or ask the nearest salesperson to direct you.
*If you have ordered after store hours, you will not receive the store pickup notification E-mail until the next business day.
In order to avoid cancellation, please pick up your item(s) within 48 hours.
